Privacy Policy

Last Updated: January 14, 2026

1. Introduction

This Privacy Policy describes how Follo ("we", "our", or "us") collects, uses, and protects your personal information when you use our Shopify app (the "App"). We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

When you use our App, we may collect the following types of information:

Store Information: Your Shopify store name, domain, and basic store settings.

Customer Data: When customers interact with our giveaway popup, we may collect:

Instagram usernames/handles
Customer email addresses (if provided)
Order numbers (for tracking purposes)
Customer IDs (for Shopify integration)

Usage Data: Analytics data about how the App is used, including impression counts and submission statistics.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain the App's functionality
To process and store giveaway submissions
To generate analytics and reports for store owners
To improve our services and user experience
To comply with legal obligations and respond to data requests

4. Data Storage and Security

Your data is stored securely using Firebase (Google Cloud Platform). We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
With service providers who assist us in operating the App (e.g., Firebase, hosting providers)

6. Your Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have certain data protection rights:

Right to Access: You can request a copy of your personal data
Right to Rectification: You can request correction of inaccurate data
Right to Erasure: You can request deletion of your personal data
Right to Data Portability: You can request transfer of your data
Right to Object: You can object to processing of your personal data

To exercise these rights, please contact us or use Shopify's data request features. We comply with Shopify's webhook requirements for customer data requests and deletions.

7. Data Retention

We retain your personal information for as long as necessary to provide the App's services and comply with legal obligations. When you uninstall the App, we will delete your data within 48 hours as required by Shopify's data retention policies.

8. Cookies and Tracking

Our App uses cookies and similar tracking technologies to maintain your session and improve functionality. These are essential for the App to function properly within the Shopify admin interface.

9. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: support@follo.app (or your support email)

App Name: Follo

Shopify App Store: View on Shopify App Store

12. Compliance with Shopify Requirements

This App complies with Shopify's Partner Program Agreement and App Store requirements, including:

GDPR compliance webhooks (customers/data_request, customers/redact, shop/redact)
Secure handling of customer data
Transparent data practices
Data deletion upon app uninstallation